Customer Service

You cannot place an order at this time because your account must first be approved by our team. Once your account has been approved, you will receive an email from us. If you are in a hurry to place an order, please call us for an expedited approval procedure on +31 30 3690882.

Indini's shipping process involves the following steps: 1. Once we have received your payment, your order will be collected. 2. Your order will be picked up by our forwarder. 3. You will then receive a Track & Trace code from us by email. 4. Your order will be delivered by the forwarder. We kindly ask you to check immediately after receiving your order whether it is complete and whether all items are undamaged. If this is not the case, please contact our sales department as soon as possible via T 030-3690882 or info@indini.com. Complaints submitted after 8 days of receipt of your order can no longer be processed.

Have you accidentally ordered the wrong item or would you prefer a different product? No problem! As long as your order has not yet been packed, you can cancel it. Send the confirmation email of your order to info@indini.com and state that you want to cancel the order.

You can report your complaint to Indini Customer Service. Complaints must be submitted within 14 days of receiving your order. For a quick and correct handling of your complaint, we kindly ask you to provide the following information: - name - order number As soon as we have received your complaint, you will receive a confirmation of receipt from us. You will receive a substantive response by telephone or email within 2 working days after confirmation of receipt.

iDeal With iDeal you can pay online via the trusted online payment environment of your own bank. Transfer (SEPA Zone) A transfer is a manual transfer to the bank account of Indini Breukelen B.V. Rabo Bank: NL70RABO0373869290 BIC: RABONL2U in the name of: Indini Breukelen b.v. Bancontact / Mister Cash (Belgium) Belgian customers can easily pay with their Belgian bank account. SOFORT Banking SOFORT is a payment method that can be used in 8 European countries. KBC/CBC Payment Button (Belgium) Belgian customers of the KBC/CBC bank can easily pay online via the KBC/CBC payment button. Belfius Direct Net (Belgium) Belgian customers of the Belfius bank can easily pay online via the Belfius Pay Button. Giropay (Germany) Giropay is a popular bank transfer payment method in Germany. It uses more than 1,500 German banks, making it a trusted payment method among German customers. EPS (Austria) The Electronic Payment Standard (EPS) is a payment method developed by a number of Austrian banks. This makes EPS the main payment method for bank transfers in Austria and very popular with Austrian customers.

No, payment afterwards is not possible.

The standard delivery time for an order to a Dutch address is 1 day. Due to busy times at the carrier, delivery of the order may be delayed. During sales and holidays there may be longer delivery times, so please take this into account when placing an order. You will receive an email once the order has been shipped, including the tracking number with which you can track the package. Orders are delivered from Monday to Friday to business addresses and from Monday to Saturday to residential addresses. The delivery time for orders to a European country varies from 1 - 3 days. For the exact current delivery time, consult the DHL website. https://www.dhlecommerce.nl/sites/default/files/content/PDF/Bezorgduur_Europa.pdf

Within the Netherlands: Shipping costs are €6.50 for orders under €150 and free of charge for orders over €150. For orders to - Belgium: 10 Euro - Germany: 10 Euro

You can specify the delivery address during checkout. If you want to change the delivery address after the order has been placed, this is possible as long as your package has not yet been packed. In that case, please contact us by telephone on 030-3690882.

We only offer a warranty against manufacturing defects. Returns must first be registered by email to info@indini.com. In addition, returns must meet the following requirements: - Complaints must be reported within 8 days of receiving your order. - The return shipment must have sufficient postage. - Attach a copy of the invoice. - Provide each return with a clear complaint description per item. - The item must be in the original packaging. Returns that do not meet these requirements will be returned to the sender, postage prepaid. Packages with insufficient postage will not be accepted. Return address: The Corridor 14N 3621 ZB Breukelen

These may be blocked by the spam filter of your email program. We advise you to check your spam filter settings and adjust them if necessary. If you are unable to resolve it, please contact our Sales Department on 030-3690882.

Only approved accounts can make purchases and add items to their cart.

To view the price of an item, you must have an approved account.

No, it is not possible to reserve items for a specific time. Products on the website remain available to all customers, even if they are in your shopping cart or on your wish list.

If you forgot to include your order number with your payment, don't worry! You can find the order number in the order confirmation you received from us by email. To process your payment correctly, we need the correct information. Therefore, send an email to info@indini.com stating your order number, date of payment, amount and the name of the account holder of the bank account with which you paid.

Can't find what you're looking for? It may be that the search terms you use are too specific. Then try a more general description, or try it with just one word. If you still can't find what you're looking for, please contact our Sales Department. Can you no longer find an item with an item number? Then this item is sold out. If you are wondering when this item will be back in stock, please email info@indini.com.

The prices on the website are always exclusive of VAT, unless stated otherwise. As a wholesaler, we only supply to retailers, which is why our prices are shown excluding VAT.

You will always receive an invoice from us after your order has been shipped.